We follow these steps to ensure the best online focus group experience.
- Our platform is easy and works with respondents’ already established familiarity of virtual meetings
- We put the right team in place for each project to address language, age, or any other potential challenges
- We screen out anyone who does not meet the minimum tech, equipment, and “interview space” requirements
- We perform a tech check with respondents days before the interview
- We ensure they login 15-20 minutes prior to the interview to allow time for last minute troubleshooting
- We request they be near the modem and in a quiet place during the interview
- We set clear rules of engagement to avoid distractions and ensure 100% task focus
- We send out clear easy to follow login instructions to clients and stakeholders
- We provide bilingual friendly tech support during the entire interview
- We ensure privacy and security of all sessions